Privacy Policy

Country Concrete Website: https://www.country-concrete.com/

Effective Date: 7/31/26

Last Updated: 7/31/26

Country Concrete ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. It applies to https://www.country-concrete.com/, our text messaging program, and our related business communications.

By using our website or providing us with your information, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

Information you give us directly

Name
Mobile phone number and/or landline number
Email address
Mailing address, job site address, or service location
Project details you provide (scope of work, measurements, timelines, photos)
Payment or billing information you supply for invoicing purposes
Any other information you choose to include in a form, text message, email, or phone call

Information collected automatically

IP address
Browser type and version
Device type and operating system
Pages viewed, time spent on pages, and referring URLs
General location derived from IP address
Cookie and similar tracking technology data

Information from third parties

Lead information from advertising or referral platforms where you requested contact
Information from payment processors confirming a transaction

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries, quote requests, and estimate requests
Schedule, perform, and follow up on concrete services
Send appointment confirmations, scheduling changes, crew arrival notices, and job status updates
Send invoices and process payments
Send you text messages you have consented to receive
Provide customer support and answer questions
Improve our website, services, and customer experience
Comply with legal, tax, and regulatory obligations
Prevent fraud and protect the security of our business and customers

3. SMS / Text Messaging Program

Consent

By providing your mobile phone number to Country Concrete — through our website contact form, over the phone, in person, or in writing — you consent to receive text messages from us at that number related to your inquiry, quote, or project. Consent to receive text messages is not a condition of purchasing any goods or services from us.

Types of Messages

Depending on the consent you provide, you may receive:

Conversational messages responding to your inquiry
Appointment scheduling, confirmations, and reminders
Crew arrival and job status notifications
Estimate and invoice notifications
Follow-up messages regarding your project
Promotional or informational messages, if you have separately opted in to receive them

Message Frequency

Message frequency varies based on your interaction with us and the status of your project.

Cost

Message and data rates may apply. Please contact your wireless provider for details about your plan.

Opting Out

You may opt out of text messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send you one confirmation message and will not send you further text messages unless you opt back in. You may also opt out by calling us at 208-428-4394 or emailing countryconcrete208@gmail.com.

Getting Help

For help, reply HELP to any message from us, call 208-428-4394, or email countryconcrete208@gmail.com.

Carriers

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider and is not guaranteed.

Mobile Information and Third Parties

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories of information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information sharing with subcontractors of Country Concrete that support our text messaging platform or provide the messaging service itself is permitted solely for the purpose of delivering those messages. These service providers are prohibited from using your mobile opt-in information for any other purpose.

4. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information in the following limited circumstances:

Service providers. With vendors who perform services on our behalf, such as website hosting, customer relationship management, scheduling software, text messaging platforms, payment processing, and accounting. These providers may only use your information to perform services for us.
Subcontractors. With subcontractors or material suppliers when necessary to complete your project (for example, providing a delivery address to a concrete supplier).
Legal requirements. When required by law, subpoena, court order, or other legal process, or to protect our legal rights.
Business transfer. In connection with a merger, acquisition, or sale of business assets, subject to this policy.
With your consent. Any other sharing you specifically authorize.

As stated above, mobile opt-in data and SMS consent are never shared with third parties for marketing or promotional purposes.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to remember your preferences, understand how visitors use our site, and improve performance. You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site may not function properly if cookies are disabled.

We may use analytics services (such as Google Analytics) that collect and process data about your use of the site. These services have their own privacy policies governing their use of information.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining project records, honoring warranties, resolving disputes, and complying with legal, tax, and accounting requirements. Opt-out records are retained as long as necessary to honor your request.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

9. Your Rights and Choices

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Opt out of text messages at any time by replying STOP

To exercise any of these rights, contact us at 208-428-4394 or countryconcrete208@gmail.com. We may need to verify your identity before responding to your request.

10. Third-Party Link

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Changes become effective when posted. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Country Concrete Phone: 208-428-4394 Email: countryconcrete208@gmail.com Website: https://www.country-concrete.com/ Mailing Address: 2695 Bandy Road Priest River ID 83856